The Public Diagnosis

The Public Diagnosis

The Public Diagnosis

The Public Diagnosis

When I started working on The Public Diagnosis, a campaign website for The Brain Cancer Centre, I knew we had an opportunity to create something truly impactful. This wasn’t just another web experience—it was a storytelling platform designed to raise awareness about brain cancer and its devastating impact.

My role as Senior UX Designer was to shape an experience that was immersive, intuitive, and accessible while ensuring that the creative vision aligned with the campaign’s sensitivity and purpose.

When I started working on The Public Diagnosis, a campaign website for The Brain Cancer Centre, I knew we had an opportunity to create something truly impactful. This wasn’t just another web experience—it was a storytelling platform designed to raise awareness about brain cancer and its devastating impact.

My role as Senior UX Designer was to shape an experience that was immersive, intuitive, and accessible while ensuring that the creative vision aligned with the campaign’s sensitivity and purpose.

Oliver Grace wins Good Design Awards 2024 Best In Class
The Public Diagnosis Creative Direction

The challenge

Create a compelling and immersive digital experience that conveys the profound impact of a brain cancer diagnosis. Thoughtfully present real stories to inspire awareness, support, and action, while ensuring the campaign film is easily accessible and seamlessly integrated into the user journey.

The approach

Reimagining the creative direction

To ensure the site was engaging yet respectful, I proposed shifting the original visual concept from a shadowy figure to a dynamic “particle” effect. The idea was to have particles swirl around the room and form the shape of a person sitting in a chair. This approach maintained a sense of presence without feeling eerie. To help visualise this, I used Midjourney to generate a 3D particle-based figure, which became a key reference for our 3D artist.

01

Storyboarding the experience

Instead of designing a traditional one-page layout, I developed the homepage as a storyboard, illustrating key moments in the user journey. This approach allowed me to communicate the core experience before final 3D assets were ready, ensuring alignment between design, development, and client expectations.

02

Refining the storytelling

The project began with a conventional one-page layout—hero image, quotes, CTAs, and an About section—but we soon shifted to a scrollytelling format, where animations and content unfold as the user scrolls. Midway through, we hit a usability snag: the original “locked” scroll effect made it unclear when to continue scrolling. I resolved this by switching to a free-scrolling model, where text and visuals moved naturally with user input, creating a more intuitive and fluid experience.

03

Enhancing video engagement

Since the campaign’s primary goal was to encourage video views and social sharing, I made a critical design change mid-project: adding an always-visible “Play Video” button. This button featured a micro-interaction that expanded into a marquee, drawing attention without being intrusive. This small addition significantly improved video engagement.

04

Prioritising accessibility

From the start, I focused on accessibility, ensuring that interactive elements were usable for all audiences. I worked closely with our developer to help optimise the site’s performance to accommodate users with slower devices or internet connections.

05

Iterating based on feedback

Throughout the project, I adapted the storyboard and UX flow based on technical constraints and client feedback, such as adding or removing sections and re-jigging how the animation played out. The final result was a refined, immersive experience that balanced visual storytelling with usability.

06

Reimagining the creative direction

To ensure the site was engaging yet respectful, I proposed shifting the original visual concept from a shadowy figure to a dynamic “particle” effect. The idea was to have particles swirl around the room and form the shape of a person sitting in a chair. This approach maintained a sense of presence without feeling eerie. To help visualise this, I used Midjourney to generate a 3D particle-based figure, which became a key reference for our 3D artist.

01

Storyboarding the experience

Instead of designing a traditional one-page layout, I developed the homepage as a storyboard, illustrating key moments in the user journey. This approach allowed me to communicate the core experience before final 3D assets were ready, ensuring alignment between design, development, and client expectations.

02

Refining the storytelling

The project began with a conventional one-page layout—hero image, quotes, CTAs, and an About section—but we soon shifted to a scrollytelling format, where animations and content unfold as the user scrolls. Midway through, we hit a usability snag: the original “locked” scroll effect made it unclear when to continue scrolling. I resolved this by switching to a free-scrolling model, where text and visuals moved naturally with user input, creating a more intuitive and fluid experience.

03

Enhancing video engagement

Since the campaign’s primary goal was to encourage video views and social sharing, I made a critical design change mid-project: adding an always-visible “Play Video” button. This button featured a micro-interaction that expanded into a marquee, drawing attention without being intrusive. This small addition significantly improved video engagement.

04

Prioritising accessibility

From the start, I focused on accessibility, ensuring that interactive elements were usable for all audiences. I worked closely with our developer to help optimise the site’s performance to accommodate users with slower devices or internet connections.

05

Iterating based on feedback

Throughout the project, I adapted the storyboard and UX flow based on technical constraints and client feedback, such as adding or removing sections and re-jigging how the animation played out. The final result was a refined, immersive experience that balanced visual storytelling with usability.

06

Reimagining the creative direction

To ensure the site was engaging yet respectful, I proposed shifting the original visual concept from a shadowy figure to a dynamic “particle” effect. The idea was to have particles swirl around the room and form the shape of a person sitting in a chair. This approach maintained a sense of presence without feeling eerie. To help visualise this, I used Midjourney to generate a 3D particle-based figure, which became a key reference for our 3D artist.

01

Storyboarding the experience

Instead of designing a traditional one-page layout, I developed the homepage as a storyboard, illustrating key moments in the user journey. This approach allowed me to communicate the core experience before final 3D assets were ready, ensuring alignment between design, development, and client expectations.

02

Refining the storytelling

The project began with a conventional one-page layout—hero image, quotes, CTAs, and an About section—but we soon shifted to a scrollytelling format, where animations and content unfold as the user scrolls. Midway through, we hit a usability snag: the original “locked” scroll effect made it unclear when to continue scrolling. I resolved this by switching to a free-scrolling model, where text and visuals moved naturally with user input, creating a more intuitive and fluid experience.

03

Enhancing video engagement

Since the campaign’s primary goal was to encourage video views and social sharing, I made a critical design change mid-project: adding an always-visible “Play Video” button. This button featured a micro-interaction that expanded into a marquee, drawing attention without being intrusive. This small addition significantly improved video engagement.

04

Prioritising accessibility

From the start, I focused on accessibility, ensuring that interactive elements were usable for all audiences. I worked closely with our developer to help optimise the site’s performance to accommodate users with slower devices or internet connections.

05

Iterating based on feedback

Throughout the project, I adapted the storyboard and UX flow based on technical constraints and client feedback, such as adding or removing sections and re-jigging how the animation played out. The final result was a refined, immersive experience that balanced visual storytelling with usability.

06

Original sitemap of The Public Diagnosis
Original MidJourney concept image
Early mid-fidelity wireframes

The Outcome

The Public Diagnosis received critical acclaim, winning multiple industry awards:

  • Good Design Awards 2024 – Best in Class

  • Awwwards – Site of the Day

  • Webby Awards 2024 – Nominee

  • Muzli Hero Feature

More importantly, the site successfully drove awareness and conversation around brain cancer with an influx of new visitors that (quite literally) overwhelmed the client’s web servers, achieving the campaign’s core mission.

Final desktop designs
Share feature
Animated primary call to action button
Final mobile designs

Final Thoughts

Working on The Public Diagnosis reinforced my belief that UX isn’t just about aesthetics—it’s about crafting experiences that are intuitive, meaningful, and accessible. Thoughtful UX decisions can transform a concept from unsettling to impactful, and scrollytelling requires careful balance to ensure smooth interaction.

Accessibility isn’t just a requirement; it’s an opportunity to create a more inclusive experience. Small details, like a well-placed button with micro-interactions, can significantly improve user engagement. As I continue my journey in UX, I look forward to applying these learnings to future projects that make a real difference.

Working on The Public Diagnosis reinforced my belief that UX isn’t just about aesthetics—it’s about crafting experiences that are intuitive, meaningful, and accessible. Thoughtful UX decisions can transform a concept from unsettling to impactful, and scrollytelling requires careful balance to ensure smooth interaction.

Accessibility isn’t just a requirement; it’s an opportunity to create a more inclusive experience. Small details, like a well-placed button with micro-interactions, can significantly improve user engagement. As I continue my journey in UX, I look forward to applying these learnings to future projects that make a real difference.

The Public Diagnosis mobile mockup

Project information

Year

2024

Industry

Not For Profit

Services

Brand Identity
Creative Direction
UX Design
Storytelling

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